Thank you for choosing Yiwu BaiChengYouGou Household Co., Ltd. We are committed to providing you with high-quality products and a satisfying shopping experience. If you are not satisfied with your purchase, we offer the following return and refund services.
Return Policy
Return Period
You may request a return within 30 days of receiving your items.
Products must be in their original, unused, and uninstalled condition.
All original packaging, accessories, manuals, and tags must be included.
Eligible Items for Return
Writing instruments and paper stationery products in unopened packaging.
Writing instruments and paper stationery products that have not been washed or used.
Writing instruments and paper stationery products with seals intact.
Other unopened and unused writing instruments and paper stationery products.
Non-Returnable Items
Returns will not be accepted in the following cases:
Products that have been installed or used.
Customized or specially ordered products.
Products with severely damaged or missing packaging.
Incompatibility due to the customer selecting the wrong model or size (we recommend verifying specifications/sizes before purchase).
Products for which the 30-day return period has expired.
Refund Policy
Refund Method
Refunds will be issued to your original payment method.
Processing Time: Reviews are completed within 5–10 business days after we receive the returned items.
Refund Arrival Time: Depending on the payment platform, it typically takes 3–7 business days for the funds to appear in your account.
Refund Amount
Full Refund: For products with quality issues or in cases of shipping errors.
Partial Refund: For products with minor packaging damage that does not affect usability.
Deduction of Shipping Costs: For returns unrelated to quality issues, the customer is responsible for return shipping costs.
Shipping Costs
Issues on our end (quality defects, incorrect items shipped): We will cover the shipping costs.
Customer-related reasons (change of mind, incorrect model/size selected): The customer is responsible for the shipping costs.
Refusal of delivery: You may be charged for both the outbound and return shipping costs.
Exchange Policy
Conditions for Exchange
The received product has quality issues or defects.
Shipping error (the product received does not match the order).
The product was damaged during transit.
Exchange Process
Contact our customer service team and explain the reason for the exchange.
Provide your order number and photographs of the product.
We will then arrange for an exchange or… Replacements
For exchanges due to quality issues, we will cover the shipping costs for both the return and the replacement shipment.
Return Process
Step 1: Contact Customer Service
Before requesting a return, please reach out to us via:
Email: [bcyghousehold@163.com]
Phone: [+86-13326446873]
Online Customer Service: Via the contact form on our website
Step 2: Obtain Return Authorization
Our customer service team will provide you with a Return Merchandise Authorization (RMA) number.
Packages returned without an RMA number will not be accepted.
Step 3: Ship the Product Back
Please use a traceable shipping method.
Clearly mark the RMA number on the outer packaging.
Pack the item securely to prevent damage during transit.
We recommend purchasing shipping insurance.
Step 4: Processing
Once we receive your return, it will be inspected within 2–3 business days.
Following a successful inspection, your refund will be processed within 5–10 business days.
You will be notified of the refund status via email.
Quality Guarantee
Product Warranty
All products are covered by a manufacturer’s warranty.
The warranty period varies by product (typically 6–12 months).
Coverage includes: Manufacturing defects and material issues.
Exclusions from Warranty
Damage caused by misuse or improper handling
Unauthorized modifications or repairs
Normal wear and tear
Damage resulting from accidents
Special Circumstances
Order Cancellations
Cancellations before shipment: Full refund, no fees deducted.
Cancellations after shipment: May be subject to packaging and handling fees.
Customized/Personalized products: Cannot be cancelled once production has begun.
Out-of-Stock Items or Shipping Delays
If an item is out of stock, we will notify you promptly.
You may choose to: wait for the item to be restocked, select a different product, or receive a full refund.
Incorrect Order Information
If we identify an error in your order details (such as the shipping address or product model), we will contact you for confirmation before dispatching the order. Contact Us
If you have any questions regarding returns or refunds, please feel free to contact us:
Yiwu BaiChengYouGou Household Co., Ltd.
📧 Email: bcyghousehold@163.com
📞 Customer Service Phone: [+86-13326446873]
🕐 Service Hours: Monday–Friday, 9:00–18:00 (China Standard Time)
📍 Address: [Room 202, Unit 1, Building 49, Dongxinwu Village, Jiangdong Street, Yiwu, Jinhua, Zhejiang]
Policy Updates
Yiwu BaiChengYouGou Household Co., Ltd. reserves the right to modify this return and refund policy at any time. Any changes will be posted on this page and will take effect from the date of publication. We recommend that you review this policy periodically to stay informed.
Thank you for your trust and support in Yiwu BaiChengYouGou Household Co., Ltd. We are committed to providing you with high-quality products and sincere service!